Step 1 - Click on "Forgot your password?"

Step 2 - Fill in your details in the password reset form (First Name, Last Name, and email address).

Note: Your username is your email address and it is always written in lowercase letters. Please try resetting your password by filling in the First Name and Last Name with the first letter capitalized and the rest in lowercase. If you are unable to complete the process, also try with the first letter capitalized and the rest in lowercase.

Step 3 - After completing and submitting the password reset form, a confirmation message will be displayed:

Step 4 - You will receive an email with the subject "Forgot your password?" containing a link to set a new password.

Please check your Junk/Spam folder as well for the email.

Step 5 - Click on the link in the e-mail and set the new password.

Step 6 - Use the new password and your email address to log in.

If you are still unable to reset your account password after following these steps, please contact us.